FAQs

Frequently Asked Questions (FAQ)
Welcome to the Saintluxo FAQ page. Here you’ll find clear answers to common questions about our products, orders, shipping, returns, and more. For further assistance, don’t hesitate to contact us—we’re here to help!

General Information

What is Saintluxo?
Saintluxo is an online fashion brand offering high-quality clothing and accessories since 2024. Our mission is to deliver timeless style and exceptional quality to fashion lovers worldwide.

How can I contact Saintluxo?
Email: [email protected]
SMS: +1-2135790561 (Text only)
Address: 103 N Main St, Mansfield, OH 44902, United States

Orders & Payment

What payment methods do you accept?
We accept PayPal, which supports all major debit and credit cards for secure, smooth transactions.

Can I cancel my order?
Yes. Orders can be canceled before they are shipped. Please email [email protected] as soon as possible to request a cancellation.

Are there any additional taxes or fees?
No. All taxes and applicable duties are covered by Saintluxo—what you see is what you pay.

Shipping & Delivery

How long does order processing take?
Orders are typically processed within 5–7 business days.

How long does shipping take?
Delivery takes approximately 15–20 business days after dispatch, depending on your location.

Do you offer free shipping?
Yes. We offer free worldwide shipping on all orders.

Which carriers do you use?
We ship with reliable global carriers such as DHL, FedEx, and UPS.

Returns & Refunds

What is your return policy?
Returns are accepted within 30 days of delivery, provided the items are unused and in original condition with tags and packaging. Returns are accepted if:

  • The item does not match the description

  • You received the wrong item

  • The item arrived damaged or defective

How do I return an item?
You can return items via mail or in-store.

  • Mail: Contact us at [email protected] for instructions.

  • In-store: Bring the item with proof of purchase to our location.

Is there a return fee?
No return fees apply. However, customers are responsible for return shipping costs.

How will I receive my refund?
Once we inspect the returned item, your refund will be issued to your original payment method within 5–7 business days.

Privacy & Security

How do you protect my personal information?
We use encryption, secure access controls, and routine audits to ensure your data is safe.

Do you use cookies?
Yes, cookies enhance your shopping experience by remembering your preferences. You may disable cookies in your browser settings if preferred.

Legal & Policies

How do I file a DMCA report?
If your copyrighted work has been used without authorization, please refer to our DMCA Policy page for instructions.

Where can I find your Terms of Service?
By using our website, you agree to our Terms of Service. Please review them for details on usage and responsibilities.

Still Have Questions?

For anything not listed here, feel free to contact us:
Email: [email protected]
SMS: +1-2135790561 (Text only)
Address: 103 N Main St, Mansfield, OH 44902, United States

Saintluxo
Fashion Forward Since 2024