Refund/ Return and Cancel policy
Refund, Return & Cancellation Policy
At saintluxo, your satisfaction is our priority. If you’re not fully happy with your purchase, we’ve made the return, refund, and cancellation process as simple and transparent as possible.
Return Policy
We accept returns within 30 days of delivery, provided the item is:
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In new, unused condition
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Includes all original tags and packaging
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Meets one of the following criteria:
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Item does not match the description
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You received the wrong item
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The item arrived damaged or defective
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How to Return an Item
You can return items by mail or in-store:
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By Mail: Contact our support team at [email protected] to request a return. We will provide instructions and a return authorization number.
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In-Store: Bring the item and proof of purchase to our store. Our team will assist you with the return process.
Return Fees
We do not charge return fees. However, return shipping costs are the responsibility of the customer.
Refund Policy
Once your returned item is received and inspected, your refund will be issued to the original payment method within 5–7 business days.
Cancellation Policy
Orders may be canceled before they are shipped. Once an order has been dispatched, it cannot be canceled.
To cancel an order, please contact us as soon as possible.
Need Help?
If you have any questions or need support, feel free to reach out:
Email: [email protected]
Address: 103 N Main St, Mansfield, OH 44902, United States
Phone (SMS only): +1-2135790561
Thank you for choosing saintluxo. We’re here to ensure you have a seamless and enjoyable shopping experience.
saintluxo
Fashion Forward Since 2024